Terms of Service

Last Updated: September 21, 2025

Welcome to TerraMagica Brands Uganda Limited (“we”, “us”, or “our”). These Terms of Service (these “Terms”) govern your use of our services (our “Services”). For the purposes of these Terms, our Services include the following:

When you make any purchases from us, whether online or through physical sales methods.
When you visit or use our websites (including https://www.dokispeanutbutter.com, https://www.terramagica.co, and any website that links to these Terms), online platforms, mobile sites, social media pages, and digital applications and services.
When you engage with us via telephone, email, or regular mail.
When you engage with us via in-person or virtual sales, marketing, and other activities or events.

I. GENERAL PROVISIONS (APPLICABLE TO ALL CUSTOMERS)

1. Acceptance of Terms

By accessing or using our Services, creating a user account, or making a purchase, you agree to be bound by these Terms, our Privacy Policy, and all other policies referenced herein. If you do not agree to all of these terms, do not use our Services.

2. Company Information & Mandatory Disclosures

In accordance with the requirements of the Electronic Transactions Act of Uganda, we provide the following mandatory information:

Full Legal Name & Status: TerraMagica Brands Uganda Limited, a private company limited by shares and duly registered in the Republic of Uganda.
Physical Address: P.O. Box 183471 Kampala GPO, Mutungo Hill, Nakawa Division, Kampala, Uganda. Legal documents may be served to this address.
Telephone Number: +256-784-849-236
Email Address: support@terramagica.co
Website Address: https://terramagica.co
Registration Number: 80034481570281
Directors: Joshua Greenberg
Main Characteristics of Goods/Services: A description of our goods and services is provided on our websites and during physical sales and is sufficient to enable an informed purchase decision.

3. Scope of Agreement

These Terms create a single, unified legal framework for all of our sales channels and apply to all transactions and interactions with our company, whether they occur through our online store or our physical sales methods. While we strive for consistency, there may be some differences in payment methods or specific policies between channels (e.g., payment methods accepted online versus in physical transactions), and we will clearly communicate any such differences.

4. Orders, Prices, and Payment Terms

4.1. Order Acceptance. Your order constitutes an offer to purchase a product or service. All orders are subject to our acceptance. We may reject an order for any reason, even after you have received an order confirmation.

4.2. Pricing. All prices are subject to change without notice. The prices displayed on our websites are in Ugandan Shillings and do not include shipping, handling, or applicable taxes unless otherwise stated.

4.3. Payment. We accept the following payment methods: Visa, Mastercard, MTN Mobile Money, Airtel Money, and cash in-person. By providing a payment method, you represent and warrant that you are authorized to use it. For all digital transactions exceeding one million Ugandan shillings (UGX 1,000,000), a government-issued identification is required for verification as mandated by the Bank of Uganda.

5. Shipping, Delivery, and Risk of Loss

We will dispatch your order within seven (7) business days, unless otherwise agreed. In the event that we use a designated third-party delivery service, the risk of loss or damage to products passes to you upon our transfer of the products to the delivery service. We are not responsible for delays in shipment that are outside of our control.

6. Returns, Refunds, and Cancellation Rights

This section describes two distinct sets of rights and policies: your legally mandated statutory rights under the Electronic Transactions Act of Uganda and our separate, voluntary 45-Day 100% Satisfaction Guarantee.

6.1. Your Statutory Rights. The following provisions outline your rights to cancel a transaction and receive a refund, as provided by the Electronic Transactions Act of Uganda.

6.1.1. Right to Cancel

Cancellation Before Receipt of Product. We allow cancellations at any time and for any reason after the point of purchase but before you receive your product(s). In such cases, we will do our best to honor your cancellation request, but we cannot guarantee that we will be able to fulfill all cancellation requests depending on the time that we receive them relative to the dispatch schedules for our goods. You may submit a cancellation request through your product order page on the applicable website. We will then notify you within twenty-four (24) hours of whether we have been able to approve your request.

Cancellation After Receipt of Product. If we fail to comply with the mandatory disclosures under Section 2 of these Terms, you have the right to cancel the transaction within fourteen (14) days after receiving your product(s), provided that you return the product(s) to us in unopened and unused condition. In all other cases after you receive your product(s), you have the right to cancel an electronic transaction within seven (7) days after the receipt of the product(s) or the conclusion of the purchase agreement (also known as the “cooling-off period”), again provided that you return the product(s) to us in unopened and unused condition.

6.1.2. Refunds. If you exercise your right to cancellation and, as applicable, return your product(s) to us, we will refund all payments you have made within 30 days of receiving your cancellation notice. We may charge you for the direct cost of returning the product(s) but not for any other costs associated with the return. Whenever possible, we will process the refund using the same means of payment as you used for your original purchase.

6.1.3. Non-Waiver of Rights. Your statutory rights under the Electronic Transactions Act of Uganda cannot be excluded or waived by any provision in these Terms.

6.2. Our 45-Day 100% Satisfaction Guarantee. In addition to your statutory rights, we offer a voluntary commercial guarantee (the “Guarantee”) for our products, subject to the specific conditions outlined below.

6.2.1. Exclusion of Unauthorized Sellers. Unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, as we are unable to control the quality of our products sold by unauthorized sellers.

6.2.2. Refund Conditions. All refunds under the Guarantee are subject to the following conditions. We reserve the right to deny, at our sole discretion, any refund claims that do not meet these conditions.

The product was purchased in the last 45 days.
The product was not marked as a final sale item.
You provide a valid order number from one of our websites or present a valid receipt showing proof of purchase from our in-person sales methods or an authorized seller.
You are the original purchaser of the product.
You provide an explanation for why you are seeking a refund for the product.
You submit pictures of the product showing its condition, including a picture showing the expiration date and batch number.
Your use of the product has been in conformity with our product directions.
We do not detect any signs of fraud or abuse in your claim for a refund.

6.2.3. Guarantee Claims. To submit a Guarantee request, you must complete a Guarantee Claim Form located on the applicable website. After receiving your request, we will notify you if we need any further information regarding the request. Once we have all the required information from you, we will notify you of whether we have approved your request within seven (7) calendar days.

7. Children and Minors

7.1. Age of Majority. The legal age for entering into a binding contract in Uganda is eighteen (18) years. By using our Services, you represent and warrant that you are at least eighteen (18) years old or have obtained verifiable parental or guardian consent. Contracts with minors for non-necessities are legally “voidable” at the minor’s discretion, and they can demand a refund.

7.2. Parental Responsibility. If you are a parent or legal guardian creating an account for or allowing a minor to use our services, you are entering into a binding contract with us on the minor’s behalf. You agree to be fully responsible for the minor’s use of our services, including all purchases made and any liability that may arise.

7.3. Liability Disclaimer. We disclaim all liability for any claims, damages, losses, liabilities, judgements, costs, expenses, awards, or fees (including reasonable attorneys’ fees) that may arise from or relate to the use of our Services by a minor who has falsified their age to gain access.

8. Intellectual Property Ownership

All content on our websites and in our physical sales methods, including but not limited to text, graphics, logos, designs, images, and software, is our exclusive property or is licensed to us. This intellectual property is protected by copyright, trademark, and other laws in Uganda and internationally. You are granted a limited, non-exclusive, non-transferable license to access and use our Services, including our websites, for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

9. Disclaimer of Representations and Warranties

Our Services are provided on an “AS IS” and “AS AVAILABLE” basis, without representations or warranties of any kind. We make no representations or warranties with respect to this website or its content, or any product or service available on or promoted through this website. To the maximum extent permitted by law, we and our affiliates disclaim any and all representations and warranties, whether express or implied, with respect to this website and the information, products, and services made available through this website. These disclaimed representations and warranties include but are not limited to representations and warranties (a) of title, merchantability, fitness for a particular purpose, and non-infringement; (b) arising from course of dealing or course of performance; (c) relating to the security of our Services; (d) that the content of our websites is accurate, complete, current, or reliable; and (e) that our Services will operate without interruption or error.

We do not endorse and are not responsible for statements, advice, or opinions made by anyone other than authorized spokespersons of our company.We do not endorse and are not responsible for any statements, advice, or opinions contained in any content that users may post to our websites.Such statements, advice, or opinions do not in any way reflect the statements, advice, or opinions of our company.

Some jurisdictions do not allow the exclusion of certain representations or warranties.Accordingly, some of the above disclaimers of representations or warranties may not apply to you.

10. Limitation of Liability

We are not responsible or liable in any manner for any content that users may post to our websites. Although we provide rules for such user contributions, we do not control and are not responsible for what users post on or through our websites and are not responsible for any offensive, inappropriate, obscene, unlawful, infringing, false, or otherwise objectionable content posted by users that you may encounter on our websites or in connection with your use of our websites.

Under no circumstances will we or our affiliates, or any of our respective employees, directors, officers, agents, representatives, vendors, licensors, or suppliers, be liable to you or to any third party for any losses or damages of any kind, however arising out of or in connection with your use of or inability to use our Services, including, without limitation, in connection with any information, products, or services provided or purchased through our Services.

This limitation of liability applies to all losses or expenses and damages of any kind, whether direct, indirect, incidental, general, special, punitive, exemplary, consequential, or otherwise, including but not limited to damages for personal injury, loss of or damage to property, loss of income or profits, loss of use, loss of data, or other intangible losses, whether the claim is based on contract, tort (including negligence), strict liability, or any other legal theory, even if our authorized representative or the authorized representative of one of our affiliates has been advised of or should have known of the possibility of such damages, and without regard to the effectiveness of other remedies.

If any part of this limitation of liability is found to be invalid or unenforceable for any reason, then our and our affiliates’ aggregate liability (including the liability of any other person or entity whose liability would otherwise have been limited) for liabilities that otherwise would have been limited shall not exceed the amount, if any, of any amounts paid by you to us or the applicable affiliate in connection with the product or service in question, or, if you have paid no such amounts, thirty thousand Ugandan shillings (UGX 30,000).

Some jurisdictions do not allow the exclusion of liability for certain types of damages. Accordingly, some of the foregoing limitations of liability may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless TerraMagica Brands Uganda Limited, our affiliates, licensors, and service providers, and our and their respective directors, officers, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, damages, losses, liabilities, judgements, costs, expenses, awards, or fees (including reasonable attorneys’ fees) that arise from or relate to your breach of these Terms or your use of our Services, including any content you may post to our websites, your use of our websites’ content, services, or products other than as expressly authorized in these Terms, or your use of any information obtained from our websites. This obligation is a fundamental part of these Terms and protects us from legal and financial risks associated with your actions.

12. Governing Law, Jurisdiction, and Dispute Resolution

12.1. Governing Law. These Terms are governed by and will be construed in accordance with the laws of the Republic of Uganda.

12.2. Dispute Resolution. All disputes, controversies, or claims arising from or relating to these Terms will be resolved through a mutually agreed-upon process, with you and our company first attempting to resolve the matter through good faith negotiations. If a resolution cannot be reached through negotiation, the dispute will be submitted to the competent courts of Kampala, Uganda. Nothing in this clause will prevent either you or us from seeking injunctive or other equitable relief in a court of competent jurisdiction to protect your or our intellectual property rights.

II. PROVISIONS FOR ONLINE TRANSACTIONS (APPLICABLE TO DIGITAL USERS ONLY)

13. User Accounts and Prohibited Use

13.1. Account Creation. You may be required to create an account to access certain features or make purchases. You agree to provide accurate, complete, and current information when creating an account. You are responsible for safeguarding your account password and for all activities that occur under your account.

13.2. Prohibited Activities. You agree not to use our Services to engage in any of the following prohibited activities:

Posting any content that is harmful, hateful, violent, threatening, abusive, harassing, defamatory or libelous, sexually explicit, vulgar, lewd, obscene, pornographic, offensive, inappropriate, or inflammatory.
Engaging, furthering, or promoting any criminal or illegal activity, or violating any local, national, or international law, or otherwise providing instructional information about illegal activities.
Posting any content that is protected by copyright, trademark, privacy or publicity rights, trade secret rights, confidentiality rights, contract rights, or other rights without the express permission of the owner of the respective right.
Posting any content that you know (or reasonably should know) is false, deceptive, or misleading.
Introducing software viruses, malware, or any other malicious code or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.
Posting any private information about another person, including addresses, phone numbers, email addresses, and other personal information.
Harassing, stalking, or spamming other users.
Impersonating any person or entity, or falsely stating or otherwise misrepresenting yourself, your age, or your affiliation with any person or entity.
Soliciting money, goods, or services for private gain or for charitable purposes.
Promoting political views or candidates.
Advertising any goods or services or soliciting the purchase or sale of any products or services.
Using our websites to harvest or collect email addresses or other contact information of other users by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications.
Transmitting chain letters or junk email.
Using our websites in a manner that interferes with, disables, disrupts, impairs, or creates an undue burden on the networks or services that support the websites.
Using our websites in any manner that, in our sole discretion, restricts or inhibits any other user from using or enjoying the websites.
Using our websites in any manner that suggests an association with our company or any of our subsidiaries, affiliates, employees, products, or brands.
Using our websites in any way that violates these Terms.

13.3. Termination of Accounts. We reserve the right to suspend or terminate your account and your access to our services, at our sole discretion, for any reason, including without limitation for breach of these Terms.

14. User-Generated Content

If you post, upload, or submit any content to our websites, such as product reviews, comments, or images (“User-Generated Content” or “UGC”), you retain ownership of that content. However, by submitting UGC, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, and distribute your UGC in any media, for any purpose whatsoever, without restriction and without compensating you in any way. Among other things, the foregoing terms mean that we will have no obligation to and will not treat your UGC as confidential or proprietary and that you should have no expectation of privacy in any UGC you post. In general, given that your UGC may be publicly accessible, we strongly recommend that you avoid sharing any personal information within your contributions, as we cannot control how third parties who may access this information will use it.

Because we do not control the UGC posted on or through our websites, we cannot and do not warrant or guarantee the truthfulness, integrity, suitability, or quality of the UGC. You are solely responsible for the content that your UGC contains and represent and warrant that you have all necessary rights to post it and that it does not infringe upon any third-party rights. Under no circumstances will we be liable in any way for UGC. We reserve the right, but are not obligated, to monitor, edit, or remove any UGC at our sole discretion, and we may terminate your account if you violate our policies related to UGC.

By voluntarily submitting any UGC, you agree to the foregoing terms, and you represent and warrant to us that:

You are the sole owner or controller of all intellectual property rights and other rights to your UGC (or have the necessary licenses, rights, consents, and permissions in the UGC to permit use of the UGC in the manner contemplated by these Terms), and you have the right to grant the license described above.
Your UGC does not infringe any copyright, patent, trademark, trade secrets, or other proprietary rights, or rights of publicity or privacy of any person or entity.
All “moral rights” that you may have in the UGC have been voluntarily waived by you.
Your UGC is accurate.
You are at least 18 years old, or, if you are a minor, you have obtained the consent of your parent or legal guardian to use our websites and their agreement to these Terms.
Your UGC does not violate these Terms, the Privacy Policy, or any applicable law, rules, or regulations.

15. Copyright Infringement Policy

We respect the intellectual property rights of others and expect our users to do the same. We do not knowingly violate or permit others to violate the copyrights of others. We will promptly remove or disable access to material that we know is infringing or if we become aware of circumstances from which infringing activity is apparent. We also may deny you access to our websites if you post or transmit infringing UGC.

We will respond promptly to claims of copyright infringement. If you believe that your own work, or the work of a third party for whom you are authorized to act, is featured on any of our websites or has been otherwise copied and made available on any of our websites in a manner that constitutes copyright infringement, you may send us a written notice of alleged infringement, which must include the following information:

A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
Identification of the copyrighted work claimed to have been infringed.
Identification of the material on our website(s) that is claimed to be infringing, with enough detail for us to locate it.
Your contact information, including your name, address, telephone number, and email address.
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Your notice must be addressed to our Legal Department at the following address:

Legal Department

TerraMagica Brands Uganda

P.O. Box 183471 Kampala GPO

Mutungo Hill, Nakawa Division

Kampala, Uganda

Email: legal_uganda@terramagica.co

Any notice by a copyright owner or a person authorized to act on its behalf that fails to comply with the above requirements will not be considered sufficient notice and will not be deemed to confer upon us actual knowledge of facts or circumstances from which infringing material or acts are evident.

Upon receiving a complete and valid notice, we will take expeditious action, which may include removing or disabling access to the allegedly infringing material.

16. Third-Party Content and Links

Our websites may contain links to third-party websites, content, or services that are not owned or controlled by us. We provide these links for your convenience only and do not review, approve, monitor, or endorse the content of any third-party websites. We are not responsible for the content, business practices, or privacy policies of any third-party sites, and you access them at your own risk. You must refer directly to the relevant third party for all information regarding their products and services. We accept no responsibility or liability for any loss, damage, cost, or claim that may arise from your use of them.

III. MISCELLANEOUS PROVISIONS

17. Relationship with Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal data, and it is a separate document from these Terms. By agreeing to these Terms, you also acknowledge and agree to the terms of our Privacy Policy. Both documents are legally binding and are incorporated into each other by reference.

18. Force Majeure

Neither you nor our company will be liable for any failure or delay in performance under these Terms due to causes beyond reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, fire, flood, earthquakes or other natural disasters, strikes, labor disputes, changes in laws or regulations, or any other event beyond the reasonable control of the affected party. The time for performance for the affected party will be extended for a period equivalent to the duration of the event preventing performance.

19. Notice

Any notices, statements, demands, or other communications under these Terms will be in writing in English. Notices to you may be sent to the email address you provided in your account registration or, for general notices or in cases where no account has been created, by posting on our website. Notices to us must be sent to the contact information provided in the Company Information & Mandatory Disclosures section of these Terms. Notice will be deemed given upon transmission if sent by email, or upon posting for notices on our website.

20. Non-Assignment

These Terms will be binding upon and inure to the benefit of you and our company. You may not assign your rights or obligations under these Terms without our prior written consent; any attempted assignment is void. You may not delegate or subcontract any of your responsibilities hereunder to any third party without first notifying us and obtaining our written consent.

21. No Waiver

If we or you fail to require performance of any provision in these Terms at any time, it will not waive or diminish our or your right to demand compliance with that or any other provision later on. Waiving any default does not waive any other default. Neither you nor we will be considered to have waived any rights under these Terms unless the waiver is in writing and signed by an authorized officer of the party granting the waiver.

22. Severability

If any term of these Terms is invalid or unenforceable under any statute, regulation, ordinance, executive order, or other rule of law, such term will be deemed reformed or deleted, but only to the extent necessary to comply with such statute, regulation, ordinance, order, or rule, and the remaining provisions of these Terms will remain in full force and effect.

23. Headings

The headings contained in these Terms are for convenience of reference only and will not affect in any way the meaning, construction, or interpretation of these Terms.

24. Entire Agreement

These Terms constitute the final and entire agreement between you and our company with respect to the matter contained herein and supersede all prior or contemporaneous oral or written representations and agreements.

25. Updates to these Terms

We may update these Terms from time to time to reflect changes in law or our business practices. We will notify you of any material changes by posting the new Terms on this page. Your continued use of our services after such changes constitutes your acceptance of the new Terms.