Privacy Policy

Revised on: September 21, 2025

Introduction

This Privacy Policy (this “Policy”) describes how and why TerraMagica Brands Uganda Limited (“we”, “us”, or “our”), a company incorporated in Uganda, accesses, collects, stores, uses, shares, and protects your Personal Data when you use our services (our “Services”). For the purposes of this Policy, our Services include the following:

When you visit or use our websites (including https://www.dokispeanutbutter.com, https://www.terramagica.co, and any website that links to this Policy), online platforms, mobile sites, social media pages, and digital applications and services.
When you engage with us via telephone, email, or regular mail.
When you engage with us via in-person or virtual sales, marketing, and other activities or events.

Please read this Policy carefully to understand our policies and practices regarding your information. By accessing or using any of our Services, you agree to this Policy. If you do not agree to this Policy, you are not allowed to use our Services.

Table of Contents

General Policy
What data do we collect about you?
What legal bases do we rely on to collect your information?
Do we collect data about children?
Is it mandatory for you to share your data with us?
What are the consequences if you do not share your data with us?
How do we collect your data?
How do we use your data?
When and with whom do we share your data?
How do we store your data?
Where do we store your data?
How long do we keep your data?
Do we use cookies and/or other tracking technologies?
How do we handle online content that you post?
How do our privacy practices relate to external websites or platforms?
What are your legal rights in relation to your data?
Changes to this Policy
Terms of Service
Contact Information
Dispute Resolution

1. General Policy

This Policy relates to “Personal Data”, which we define as information about you from which you can be identified. Personal Data may be recorded in any form. Personal Data does not include aggregated or anonymized information from which it is not possible to identify you.

We respect your privacy, and we are committed to protecting your Personal Data. In the sections that follow, we cover several topics related to Personal Data, including the type of data we collect from you, our use of this data, and your privacy rights.

2. What data do we collect about you?

In the course of our Services, we collect information about our customers, prospective customers, and other individuals with whom we interact. The type of Personal Data that we collect depends on the nature of our relationship with you. As a general rule, we seek to collect only the minimally amount of Personal Data that we need for our activities. The following table shows the Personal Data that we may collect from you.

3. What legal bases do we rely on to collect your information?

We only collect your Personal Data when we believe it is necessary, and when we have valid legal grounds to do so under applicable law. Depending on the requirements of your jurisdiction, we may rely on the following legal bases to collect or use your Personal Data:

Consent. We may collect or use your information if you have given us consent to use your Personal Data for a specific purpose. You can withdraw your consent at any time.
Performance of a Contract. We may collect or use your Personal Data to fulfill our contractual obligations with you, including providing our Services and fulfilling your product orders.
Legitimate Interests. We may collect or use your Personal Data to achieve our legitimate business interests, provided that those interests do not outweigh your interests and fundamental rights and freedoms. Examples include improving our services, preventing fraud, and conducting direct marketing (where permitted by law).
Legal Obligations. We may collect or use your Personal Data to comply with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We may collect or use your Personal Data where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

4. Do we collect data about children?

Our websites and other digital platforms are not intended for use by individuals under the age of 18 years or the age of majority in your jurisdiction if it is different from 18 years. We do not knowingly collect Personal Data from children through our websites or other digital platforms without explicit, verifiable, and written parental or guardian consent.

However, given that we have products that may be consumed or used by children, and given that we may use children in our marketing materials, we may collect and process certain Personal Data about children in other contexts. If we collect Personal Data about a child, such as their name, age, or photograph for use in marketing, we will do so only with the explicit, verifiable, and written consent of a parent or legal guardian. We are legally obligated to protect the data of minors and will treat such data with heightened security measures.

If we learn that we have collected Personal Data from a child without the required parental or guardian consent, we will take immediate steps to delete the information from our records as soon as possible, in accordance with applicable laws. If you believe that we have collected, used, stored, or disclosed Personal Data of a child under the age of 18 (or the age of majority in your jurisdiction), please contact us using the contact information below so that we can take appropriate action.

5. Is it mandatory for you to share your data with us?

Sharing certain data is necessary for the provision of our core services. However, you have the right to decline or withdraw consent for data processing that is not essential for the service. Please note that opting out of certain data collection may limit your ability to access some features or services.

6. What are the consequences if you do not share your data with us?

Refusing to share data that is essential for the provision of a specific service will prevent us from providing that service to you. However, you will still be able to use other services or features that do not require that data. The consequences of not sharing data are limited to the inability to use the specific features that require such information.

7. How do we collect your data?

You directly provide us with most of the data that we collect. However, we also collect your data automatically through our systems or from third parties. The following table identifies the most common sources of Personal Data.

8. How do we use your data?

We use your Personal Data for the following purposes:

To provide our Services: To provide information that you request, process your orders, manage your account, provide information and updates to you regarding your product orders and transactions, and provide you with effective customer service.
For marketing and communication: To send you marketing communications and promotional offers and invite you to participate in surveys and provide feedback to us (in accordance with your preferences).
To improve our business: To analyze market trends, to monitor the effectiveness of our advertisements, to improve our product offerings, and to improve the content, functionality, security, and usability of our Services.
To comply with legal obligations: To meet our legal, regulatory, and tax obligations in all relevant jurisdictions.
For security and fraud prevention: To protect our business and customers from fraudulent activities and to ensure the security of our websites and data.
For other activities: To carry out other activities that we notify you about through our Services or other means.

9. When and with whom do we share your data?

The following table shows in what circumstances and with whom we may share your Personal Data. In general, we may disclose your Personal Data to anyone to whom disclosure is necessary to fulfill the purpose for which you provided the Personal Data, as well as to comply with our legal obligations. Please note that such disclosure is not considered to be “selling,” as we do not sell or share your Personal Data to third parties for monetary or other valuable consideration.

10. How do we store your data?

We store your Personal Data in accordance with reasonable security measures to prevent unlawful or unauthorized processing and accidental loss, destruction, alteration, or damage. These measures include data encryption, access controls, and a commitment to ongoing security assessments. However, no method of information transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the security of your Personal Data. Any transmission of Personal Data is at your own risk.

11. Where do we store your data?

While we may store your Personal Data in your country, we may also have it transferred to, processed, or viewed in another country, where allowed by applicable laws. We may transfer your Personal Data to a recipient in another jurisdiction or receive your Personal Data from a provider in another jurisdiction. If we do so, we will ensure that at least one of the following protections applies:

The recipient is located in a jurisdiction in which the laws ensure a level of data protection that is equivalent to those in the jurisdiction where the data was collected.
The recipient is subject to an approved certification mechanism or code of conduct with binding and enforceable commitments that provide appropriate safeguards for your Personal Data.
We have established appropriate contractual safeguards to protect your Personal Data.
You explicitly consent to the transfer.

12. How long do we keep your data?

In general, we will retain your Personal Data for as long as necessary to achieve the purposes outlined in this Policy. We may retain your Personal Data for a longer period if doing so is required under applicable law, or if a longer period is needed to resolve disputes or protect our legal rights or otherwise comply with legal obligations.

When determining the retention period for your Personal Data, we take into account the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we use the data and whether we can achieve those purposes through other means, and applicable legal requirements. When we have no ongoing legitimate business need to use your Personal Data, we will either delete or anonymize such information, or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further use until deletion is possible.

13. Do we use cookies and/or other tracking technologies?

Our websites may use cookies and other tracking technologies, including web beacons or tracking pixels, to enhance your browsing experience, analyze site usage, and support our marketing efforts. We may use such tools for the purpose of tracking your online behavior across nonaffiliated websites, so that we or third parties can deliver targeted advertisements on nonaffiliated websites. We will obtain your explicit consent for any cookies that are not strictly necessary for the functionality of our websites, in accordance with global regulations. You can manage your cookie preferences through the settings provided on our websites. For further information about the use of different tracking technologies on our websites, please review our Online Cookie Policy, which is incorporated by reference into this Policy.

14. How do we handle online content that you post?

Please note that content that you post (“User-Generated Content” or “UGC”) to our websites, online platforms, mobile sites, social media pages, and digital applications and services, including that which contains Personal Data, is publicly accessible. UGC can be read, collected, used, and further disclosed by other users of these platforms. We strongly recommend that you avoid sharing any Personal Data (especially information that can be used to identify you directly, such as your name, age, address, and employer) in your UGC. We do not control how third parties who may access this publicly accessible information may use your UGC.

In addition, we may use UGC for advertising campaigns and other promotions, and we may share UGC with third parties for such purposes. We will endeavor to inform you or to seek your consent if we intend to use your UGC for another purpose, but please note that we are not obligated to do so. In the event that we wish to use any UGC that you may post with content related to children, we will always obtain explicit, verifiable, and written consent of a parent or legal guardian before doing so.

15. How do our privacy practices relate to external websites or platforms?

Links to Other Websites. Our websites and other digital platforms and pages may contain links to third-party websites or other online platforms. Clicking on these links may allow third parties to collect or share information about you. We provide these links for your reference and convenience only, and the links do not imply any endorsement of the products sold or information provided through these websites or any association between us and their operators. We do not control such third-party websites, and we are not responsible for their data practices or privacy statements. Any information that you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Policy. We urge you to review the privacy policy posted on any website you visit before using the website or providing any Personal Data.

Social Media Platforms. Social medial platforms such as Facebook, Instagram, X, TikTok, YouTube, LinkedIn, and others provide tools that many of our customers use and enjoy, and we include links to various social media platforms on our own websites and other digital platforms. If you interact with these social media platforms through our websites, including with our profiles on these platforms, your experience on those platforms will be governed by the privacy and other policies of those platforms. We encourage you to choose your privacy settings on those websites accordingly. If you log into our websites using your credentials from a social media platform, that platform also may receive data about the pages or content that you viewed on our website.

16. What are your legal rights in relation to your data?

You are entitled to the following:

Right to Object/Opt-Out. You have the right to object to the collection, storage, or use of your Personal Data, particularly for direct marketing purposes, and to opt-out of the sharing of your Personal Data. Exercising this right may impact your ability to use certain features of our Services, particularly those that require your data.
Right to Withdraw Consent. If we are relying on your consent (which may be express and/or implied consent depending on the applicable law) to collect, store, use, or share your Personal Data, you have the right to withdraw your consent at any time. If you withdraw your consent, we may not be able to provide you with certain services or features, but we will always honor your request.
Right to Know. You have the right to request a disclosure of the categories and specific pieces of Personal Data we have collected about you, the sources of that information, and the purposes for which it is used.
Right to Access. You have the right to request confirmation of whether we hold or are processing your Personal Data and to receive a copy of that data.
Right to Rectification/Correction. You have the right to request that we correct any information that you believe is inaccurate or incomplete, either before or after the point of data collection.
Right to Erasure/Deletion. You have the right to request deletion of your Personal Data, under certain conditions. This right is subject to our legal obligations to retain records for specific periods.
Right to Limit Use. You have the right to direct us to limit the use and disclosure of your sensitive Personal Data to only what is necessary for our Services.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

17. Changes to this Policy

We will update this Policy as necessary to stay compliant with relevant laws or in accordance with changes that we may make to our Services. Accordingly, we reserve the right to update or modify this Policy at any time, without prior notice (unless prohibited in your jurisdiction), by posting the revised version of this Policy on our websites. Your continued use of our Services after we have posted the revised Policy constitutes your agreement to be bound by the revised Policy. However, we will honor the terms that were in effect when we gathered data from you. If we make material changes to this Policy, we will endeavor, to the extent feasible, to notify you in advance or otherwise send you a direct notification of the changes.

Whenever this Policy is changed, we will update the “Revised on” date at the top of the website page for the Policy. We encourage you to review this Policy frequently to be informed of how we are protecting your information and to check if the Policy has been revised since your last review. You may access the current version of this Policy at any time by clicking the link marked “Privacy Policy” at the bottom of each page of our websites.

18. Terms of Service

This Policy is incorporated by reference into the Terms of Service that govern your use of any of our Services. If you do not agree to abide by the Terms of Service, you are not allowed to access or use our Services.

19. Contact Information

If you have any questions about this Policy or our data protection and privacy practices, please contact us by mail, email, or telephone:

Address:

TerraMagica Brands Uganda

P.O. Box 183471 Kampala GPO

Mutungo Hill, Nakawa Division

Kampala, Uganda

Email: support@terramagica.co

Telephone: +256-784-849-236

20. Dispute Resolution

If you believe that we have not complied with this Policy or applicable data protection laws, you may lodge a complaint with the relevant regulatory authority in your jurisdiction.