Satisfaction Guarantee Policy

We stand behind the quality of our products.  If for any reason you are not 100% satisfied with a product of ours that you purchased either directly from us or from one of our authorized sellers, you may return the item within forty-five (45) days of the delivery date for a full refund of the product’s purchase price.  Please note that, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, as we are unable to control the quality of our products sold by unauthorized sellers.

 

How to Submit a Claim

To submit a Guarantee request, please complete the Guarantee Claim Form on the applicable brand/product website.  After receiving your request, we will notify you if we need any further information regarding the request.  Once we have all the required information from you, we will notify you of whether we have approved your request within seven (7) calendar days.

 

Refund Conditions

All refunds under the Guarantee are subject to the following conditions.  We reserve the right to deny, at our sole discretion, any refund claims that do not meet these conditions.

 

• The product was purchased in the last 45 days.

• The product was not marked as a final sale item.

• You provide a valid order number from one of our websites or present a valid receipt showing proof of purchase from our in-person sales methods or an authorized seller.

• You are the original purchaser of the product.

• You provide an explanation for why you are seeking a refund for the product.

• You submit pictures of the product showing its condition, including a picture showing the expiration date and batch number.

• Your use of the product has been in conformity with our product directions.

• We do not detect any signs of fraud or abuse in your claim for a refund.